CHILD FIND, REFERRALS, CASE CLOSURES, AND INTAKE
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Comprehensive Child Find
The Iowa Department of Education, in collaboration with Iowa Department of Health and Human Services and Child Health Specialty Clinics, ensures all infants and toddlers with disabilities in the state who are eligible for early intervention services are identified, located and evaluated year-round.
The AEAs are responsible for implementing Iowa’s Comprehensive Child Find System to identify children under the age of three who are in need of early intervention services. The Child Find process includes a public awareness program, central directory of services and comprehensive referral and identification procedures.
Additionally, the AEAs must coordinate with other major efforts responsible for providing various education, health, social service programs and tribes/tribal organizations as part of the Child Find process. This includes the following:
- Child Find authorized under Part B of IDEA (Special Education)
- Maternal and Child Health agencies (MCHB or Title V)
- Early and Periodic, Screening, Diagnosis and Treatment Program (EPSDT)
- Developmental Disabilities Assistance and Bill of Rights Act, administered by the Department of Health and Human Services
- Early Head Start, Head Start
- Supplemental Security Income (SSI) Program
- Medicaid
- Child protection and child welfare programs, including programs administered by the Department of Health and Human Services (CAPTA)
- Child care programs
- Programs that provide services under the Family Violence Prevention and Services Act
- Early Hearing Detection and Intervention (EHDI) systems
- Children’s Health Insurance Program (CHIP)/Healthy and Well Kids in Iowa (Hawki)
Informing the Public of the Early ACCESS System
The Iowa Family Support Network (IFSN) serves as Iowa’s public awareness program for Early ACCESS. The IFSN includes public awareness information for agencies, organizations and families about early identification and services for infants and toddlers with disabilities and developmental delays. Materials and resources are available about child development, statewide availability of early intervention services and how to refer children under the age of three to Early ACCESS.
Public awareness materials and resources are provided by the Iowa Department of Education, in collaboration with the Signatory Agencies (Iowa Department of Health and Human Services and Child Health Specialty Clinics), and Area Education Agencies (AEAs).
Iowa’s central point of contact and central directory are available and distributed by AEAs, Signatory Agencies, Iowa Family Support Network (IFSN) and community partners.
Providing a Central Point of Contact and Directory of Services
Iowa’s central directory is located on the Iowa Family Support Network (IFSN) website. This website is a helpful resource for families and other IFSP team members to explore available services and funding sources to meet the identified needs of children and their families.
The IFSN website provides a toll-free number which is available statewide to link callers or interested persons to information about Early ACCESS services.
Toll free: 1-888-IAKIDS1 (1-888-425-4371)
Email: [email protected]
Website: www.iafamilysupportnetwork.org
The state resource directory is accessible on the IFSN website. The directory is available for families and professionals to locate financial resources and services for children in Iowa. The guide presents programs related to education, health, human services, insurance, social security and other support services.
Referrals
Referrals for early intervention services can come from anyone who has any concern about the child’s growth and/or development. An infant or toddler may be referred to Early ACCESS with parent knowledge and approval, however, written parental consent is not required. Referrals are made by phone, email, or online referral form.
The Iowa Family Support Network is Iowa’s public awareness program which provides information about Early ACCESS services and assists families, community members and other referral sources with information about how to make a referral.
The following information is gathered at referral:
- Referral source information.
- If the referral source is the parent, how they learned about Early ACCESS.
- Reason for referral.
- Child demographic information: name, age, email, family’s address.
- Prior pre-referral screenings, if available.
- Language spoken in the home.
- Other important information (e.g., date of discharge from Neonatal Intensive Care Unit).
- Supporting Documentation - referral sources may share releases, pre-referral screening results, copies of medical reports or information supporting the reason for referral to Early ACCESS.
After the child’s referral has been received, the AEA must assign a service coordinator to the family.
If a child moves into Iowa from another state and has an IFSP, the referral source is Out of State Part C. The Early ACCESS team must determine eligibility based on Iowa’s definition of eligibility.
If the date of referral is fewer than 45-days prior to the child’s third birthday, the child is referred to the Area Education Agency’s Special Education Child Find (IDEA Part B) rather than Early ACCESS.
CAPTA and NICU Referrals
The Iowa Department of Health and Human Services (HHS) refers children who are the subject of a substantiated case of abuse or neglect, or are identified as being affected by substance abuse or withdrawal symptoms resulting from prenatal drug exposure to Early ACCESS. These are known as Child Abuse Prevention and Treatment Act (CAPTA) referrals. The assigned service coordinator is responsible for initiating contact with the family and working in conjunction with the HHS social worker to meet the family’s needs.
If the 45-day timeline cannot be met for the evaluation and initial IFSP due to the child/family circumstance, the team will continue with the intake process and complete the evaluation and IFSP in a reasonable time once contact has been established. The team will use “family” as the delay reason, because of the circumstance.
If an infant is referred by a hospital prior to being discharged from the NICU, the service coordinator will contact the hospital liaisons or staff following the referral and initiate contact with the family after the child is discharged. If the 45-day timeline cannot be met for the evaluation and initial IFSP due to the child’s hospitalization, the team will continue with the intake process and use “family” as the reason for delay, because the child was in the hospital.
Intake
The Early ACCESS intake process begins with the assignment of a service coordinator. The date the referring source contacts Early ACCESS is the start date of the 45-day timeline for completion of post-referral screening (if applicable), evaluation and assessment, eligibility determination and the initial IFSP meeting. During the intake process, the service coordinator will make contact with and visit the family. The family is provided with information on early intervention services and decides if they would like to proceed with the post-referral screening and/or evaluation and assessment process.
The IFSP meeting is to be held within 45 days of the referral; however, families may need time to process and respond, due to various circumstances. It is acceptable for them to remain in the intake process for more than 45 days with proper documentation of family contacts.
Timeline for Contacting Referrals (Non-CAPTA)
Once a referral has been assigned to a service coordinator (SC), the SC attempts to contact the family within two business days.
Service coordinators must:
- Send the Thank You letter to Referral source.
- Make a minimum of three attempts to contact (e.g. phone call, text, email) family within 14 calendar days from the referral. Do not make consecutive/successive contacts in order to meet the minimum three attempts to contact. Rather, spread out the contact attempts to allow families time to consider the referrals that may have been made on their behalf to multiple resources.
- Use a variety of attempts to contact at different times of day and days of the week.
- Document all attempts to contact the family.
If the service coordinator needs assistance contacting the family, the SC may contact the referral source to verify the family contact information or obtain alternate or updated contact information.
When the Service Coordinator is UNABLE TO CONTACT THE FAMILY:
- If the SC is unable to contact the family within 14 calendar days, the SC must mail a letter to the parents indicating attempts to make contact and request that the parents contact the SC within 14 days or the referral will be closed.
- If the SC has no contact with the family after 28 calendar days after the referral date, the SC will end the referral. The SC will follow procedures to end the referral.
- If the service coordinator is contacted by the family within 14-28 calendar days from referral and is interested in Early ACCESS, follow procedures below for the First Visit with the Family.
If the service coordinator is contacted by the family after the referral is closed, then the service coordinator will open a new referral.
Note: At initial IFSP meetings, if the 45- day timeline is not met due to delay in contact with the family (after reasonable efforts are made by the service coordinator), indicate “family” as the reason for the delay. (See documentation of 45 day section below).
Timeline for Contacting CAPTA Referrals
Once a CAPTA referral has been assigned to a service coordinator (SC), the SC attempts to contact the family within five business days.
Service coordinators must:
- Send the Thank You letter to Referral source.
- Make a minimum of three attempts to contact (e.g. phone call, text, email) family within 28 calendar days from the referral.
- Use a variety of attempts to contact at different times of day and days of the week over the course of 28 days. Do not make consecutive/successive contacts in order to meet the minimum three attempts to contact. Spread out the contact attempts to allow families time to adjust to participating with HHS and other community services.
- Document all attempts to contact the family.
If the service coordinator needs assistance contacting the family, the SC may contact the HHS social worker or HHS Early ACCESS Liaison to verify the family contact information or obtain alternate or updated contact information.
When the Service Coordinator is UNABLE TO CONTACT THE FAMILY:
- If the SC is unable to contact the family within 28 calendar days, the SC must mail a letter to the parents, and notify the HHS social worker, indicating attempts to make contact and request that the family contact the SC within 14 days, or the referral will be closed.
- If the SC has no contact with the family after 42 calendar days after the referral date, the SC will close the referral. The SC will follow procedures to close the referral.
If the service coordinator is contacted by the family after the referral is closed, then the service coordinator will open a new referral.
Note: At initial IFSP meetings if the 45-day timeline is not met due to delay in contact with the family (after reasonable efforts are made by the service coordinator), indicate “family” as the reason for the delay.
Documentation of a Missed 45-day Timeline
It is important to use the appropriate delay code when documenting the reason for delays in meeting the 45-day timeline. Although there may be acceptable circumstances for not meeting the 45-day timeline, the state is required to report all IFSPs that missed the timeline. The state provides explanations to the Office of Special Education Programs for all IFSPs that did not meet the timeline.
When the initial IFSP meeting is held 46+ days after the referral date, a delay code must be documented in the child’s IFSP system and there should be documentation of family contacts to support the delay code. The Codes & Definitions Used in the ACHIEVE System – Early Intervention is a resource that will assist teams in selecting the correct delay code to document in Iowa’s IFSP system.
First Visit with the Child and Family
Once the service coordinator (SC) makes contact with the family, they will set up a time to visit the child and family. Typically, the first visit will happen in the family’s home. During the first visit, the SC will:
- Provide an overview of Early ACCESS services. This includes the purpose, a family’s right to a service coordinator, eligibility criteria and information on the post-referral screening and evaluation/assessment process, the different types of services available, and that there are no costs to families for service coordination, screening, evaluation/assessment and if eligible, early intervention services.
- Discuss and listen to the family to begin to identify child and family strengths, interests, concerns, and needs; begin anticipating evaluation needs, and learn of potential needs and priorities of the child and family.
- Determine if any post-referral screenings are necessary to gather additional data to help the family and team decide if the child should have a comprehensive, multidisciplinary evaluation and assessment. If no pre-referral developmental screening is completed prior to the referral and there is no known condition, a post-referral screening may help the IFSP team decide whether they want to proceed to a full evaluation.
- Seek consent for evaluation and assessment. If the parent requests only one or two developmental areas to be evaluated, the SC must explain to the family that all areas are required to be evaluated.
Post-Referral Screenings
Post-referral screening may be used to gather information to help a family decide if an evaluation is appropriate. Post-referral screening may be used if:
- No pre-referral developmental screening completed by the referral source.
- No diagnosed condition which makes the child eligible for Early ACCESS.
- Referred for a hearing concern.
- Referred by the Department of Health & Human Services.
- Parents have questions about their child’s development.
Post-referral Screenings may include:
- Developmental Screenings (e.g., Ages and Stages Questionnaire (ASQ); ASQ:Social Emotional
- Hearing screens
At any point in the post-referral screening, a parent may request a full evaluation, regardless of post-referral screening results.
Completing a post-referral screening does not alter the 45-day timeline for completing the evaluation, determining eligibility and holding the initial IFSP meeting.
If the team offers the parents a post-referral screening:
- Provide and review current Early ACCESS Procedural Safeguards Manual with parent(s).
- Obtain parent signature on Consent for Early ACCESS Post Referral Screening with Prior Written Notice form.
- Complete screening
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- If post-referral screening information indicates the child is not suspected of having a developmental delay or disability, then the service coordinator will ensure the post-referral screening summary is completed, share results and inform parents they may request an evaluation and provide a Prior Written Notice.
- If post-referral screening information indicates the child is suspected of having a developmental delay or disability, the service coordinator will ensure the post-referral screening summary is complete, share results and seek consent for evaluation and assessment.
Preparing for Evaluation and Assessment
If the parent consents to evaluation and assessment, the SC will:
- Provide and review current Early ACCESS Procedural Safeguards Manual with parent(s).
- Obtain parent signature on Consent for Early ACCESS Evaluation & Assessment with Prior Written Notice form.
- Discuss sources of existing records and evaluation/assessment information needed for Early ACCESS processes that have already been obtained and/or obtain Consent to Release & Exchange Information.
- If needed, a Consent to Release and Exchange Information form should be completed at the meeting (or prior to) to allow information to be exchanged with providers from outside the network of Early ACCESS service providers. Getting a signed consent to release and exchange for the referral source is strongly encouraged so that Early ACCESS can share evaluation results with the referral source.
- Discuss child’s medical insurance. If the child is insured by Medicaid, seek parental consent to release information for Medicaid reimbursement to include evaluation and the IFSP services.
- Make arrangements to complete the evaluation/assessment.
- Establish how the family and team members will communicate in the future (e.g. provide contact information; establish preferences for when and how to communicate).
- Schedule future times the family can meet with the service coordinator and evaluators.
- Complete the evaluation/assessment and document the results in the IFSP system.
- If the parent declines or refuses evaluation/assessment for their child, the service coordinator will provide the family with Prior Written Notice (PWN) that indicates an evaluation will not be conducted due to lack of parent consent, and follow case closure procedures
- If the parent withdraws consent for the evaluation after written consent has been provided, all evaluation activities stop. In addition, a parent can complete the evaluation process then decide they do not want to move forward with an initial IFSP meeting. In both of these cases, the service coordinator will: provide the family with a Prior Written Notice (PWN) that indicates either (1) an evaluation will not continue and eligibility will not be determined or (2) eligibility will not be determined due to parent declining to hold an initial IFSP meeting. Follow case closure procedures.
NOTE: If parents have signed consent for evaluation and assessment and cannot be found after (to schedule or complete the evaluation), the SC must follow procedures for “unable to make contact with the family” and sends a Prior Written Notice (PWN) with a letter documenting that the agency will not be conducting an evaluation. If the PWN comes back undeliverable, file the actual or electronic copy of the returned envelope and PWN in the child’s record.
Case Closures
There are a variety of reasons a child’s referral is ended. The service coordinator will document contacts and contact attempts for each referral they are assigned.
End codes in the state IFSP system are used for children who do not develop an initial IFSP. When a referral to Early ACCESS is ended, a reason is documented – these reasons are described below. Codes & Definitions Used in the ACHIEVE System – Early Intervention is a resource that will assist teams in documenting referral end codes in Iowa’s IFSP system.
No Contact
After following the procedures for Non-CAPTA or CAPTA Referrals, a referral may be ended for “no contact” reasons including:
- Unable to locate parent(s) due to incorrect contact information
- Contacts attempted by Early ACCESS and no response from parents(s) after multiple attempts
Consent to screen and/or evaluate declined
Parents have the right to decline to have their child participate in a screening and/or evaluation after a referral has been made to Early ACCESS. After following the procedures for Non-CAPTA or CAPTA Referrals, a referral may be ended when “contact established and parent(s) not interested in screening or evaluation for Early ACCESS.”
There are times when a parent consents to have their child screened in order to determine if they would like to consent for a full evaluation. After following the procedures for Post Referral Screening, if a consent for evaluation is not signed, a referral may be ended when “child was screened by Early ACCESS and the parent(s) declined an evaluation for Early ACCESS eligibility.”
Consent Withdrawn
Parents have the right to withdraw consent for a screening or an evaluation after the written consent has already been provided, even if the screening or evaluation has been started. At other times contact with the family may be lost after they consent to screening or evaluation. In both of these situations screening or evaluation procedures stop.
After following the procedures for First Visit with the Child and Family, “consent withdrawn” reasons for ending the referral include:
- Consent signed for post referral screening or Early ACCESS evaluation and assessment; lost contact with parents.
- Consent signed for post referral screening or Early ACCESS evaluation and assessment; parents withdraw/revoke consent.
Eligibility Determined
Parents may decline an IFSP or the child may not be eligible for Early ACCESS. Once an eligibility decision has been reached, if an IFSP will NOT be developed, reasons for ending the referral include:
- Child was determined eligible for Early ACCESS and parent(s) decline IFSP completion; No further action in Early ACCESS.
- Evaluation was completed and the child was determined NOT ELIGIBLE for Early ACCESS services.
Child Passes Away
When a child passes away prior to finishing the evaluation process or after evaluation and prior to holding the initial IFSP meeting, the reason for ending the referral is “child deceased.”